Refund policy
DOMESTIC RETURNS
Returns must be requested within 30 days of receipt. $7.00 flat rate return shipping.
Please note that sale items marked as "Last Chance" or "Final Sale" are not eligible for refunds or exchanges.
Please note that we only accept returns and exchanges purchased directly from Luna Norte via our website. You must return item(s) to the original place of purchase if you purchased from one of our retail partners. We are happy to help however if you need an item repaired. You can request a repair via our contact form here.
To Submit a Return Request
1. Log in to your account: https://account.lunanorte.co/.
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund. For hygiene and safety reasons, we do not accept returns on earrings. This policy ensures that all customers receive new and unworn earrings.
Still need assistance with your return or exchange?
Contact us here.
Once your return is approved, we will electronically send you a shipping label for you to return the item(s). Please note, the cost of return shipping will be deducted from your refund amount along with any original shipping fees if applicable. For domestic returns, the flat rate for return shipping is $7, which will be deducted from your refund.
Once your return is processed, a refund in the form of the original payment will be issued within 3-5 business days.
We reserve the right to deny any unreasonable returns, exchanges or repairs but we are here for you! If you are not completely satisfied with your order, please reach out! We got you.
INTERNATIONAL REQUESTS
For all International customer service requests, please contact us here.
Due to the high cost of return shipping we do not accept returns or exchanges on international orders. Refunds must be requested within 30 days of receipt.
We reserve the right to deny any unreasonable refund requests.